Return/Refund & Cancelation
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Return/Refund & Cancelation
Return, Refund, and Cancellation Policy:
Return Policy:
- We offer a 14-day return policy from the date of receiving your item.
- To be eligible for a refund, the item must be unused, in its original packaging, and accompanied by a valid proof of purchase.
- Ensure the product is unworn, unused, with all tags attached, and free from damage or alterations.
Initiating a Return:
- Please contact us at info@petsnest.co.uk to initiate a return request.
- If approved, we will provide a return shipping label along with instructions on where to send the package.
- Postage for returns will only be provided if the item is damaged upon receipt.
Refunds:
- Once we receive and inspect your return, we will notify you of the approval status.
- If approved, refunds will be processed back to the original payment method.
- Please allow 5 to 10 business days for the refund to appear on your credit card statement.
Cancellation Policy:
- If you wish to cancel your order, please contact us immediately at info@petsnest.co.uk.
- Orders can only be canceled if they have not yet been dispatched. Once dispatched, the return policy applies.
- If the order has been dispatched, you may still return the item following the return process outlined above.
Damages and Issues:
- Inspect your order upon receipt and notify us immediately if there are any defects, damages, or incorrect items.
Exchanges:
- The quickest way to exchange an item is to return it following the return process and then make a separate purchase for the desired item.
For any further questions or concerns, please reach out to us at info@petsnest.co.uk. We are here to assist you throughout the process.