Terms & Conditions

Welcome to Petsnest Luxury Pet Supplies. By accessing or using our website www.petsnest.co.uk, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. General
1.1 These terms and conditions outline the rules and guidelines for using our website, including any transactions conducted through petsnest.co.uk.

1.2 By accessing our website, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts.

1.3 We reserve the right to update these terms and conditions at our discretion. Any changes will be published on this page, and by continuing to use the site, you acknowledge and accept the updated terms.

2. Products and Orders
2.1 All products listed on our website www.petsnest.co.uk are subject to availability. We will inform you as soon as possible if the products you have ordered are not available.

2.2 Product prices may change at any time without prior notice. We also reserve the right to modify or discontinue any product as needed.

2.3 By placing an order, you confirm that all purchase and account information provided is accurate, complete, and up-to-date.

3. Payment
3.1 Full payment is required before your order is dispatched. We accept payments via bank transfer or secure card payment links. Once your order is placed, we’ll send you an email with detailed payment instructions, including the necessary links for a seamless transaction.

3.2 All transactions are processed through secure payment gateways to ensure your information is protected.

4. Delivery
4.1 Delivery times are provided as estimates and cannot be guaranteed. We are not responsible for delays caused by circumstances beyond our reasonable control.

4.2 The risk of loss and ownership of items transfers to you once we hand them over to the carrier for delivery.

5. Returns and Refunds
5.1 Our Postage and Returns Policy forms part of these terms and conditions.

6. Liability
6.1These terms and conditions do not exclude or limit our liability for death or personal injury resulting from our negligence, nor for fraud or fraudulent misrepresentation.

6.2 We will not be held responsible for any indirect or consequential losses resulting from or associated with the use of our website or products.

7. Intellectual Property
7.1 All materials on petsnest.co.uk, including text, graphics, logos, and images, are the property of Petsnest or its licensors and are safeguarded under intellectual property laws.

7.2 Reproduction, duplication, copying, selling, or any other form of exploitation of content from our website is strictly prohibited without our prior written consent.

8. Data Protection
8.1 The handling of your personal information is outlined in our Privacy Policy, which can be accessed on our website.

9. Governing Law
9.1 The laws of England and Wales shall govern these Terms and Conditions.

9.2 Any disputes related to these terms and conditions or your use of our website will fall under the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information
If you have any questions about these terms and conditions, please contact us at [email protected].

Thank you for choosing www.petsnest.co.uk.