Once your order is placed, you will receive a confirmation email detailing your payment options.
We accept the following payment methods:
Orders are dispatched within 24-48 hours upon receipt of funds.
Please note that UK payments may take up to 2 hours to process and appear in our account, while international payments may require 2-3 business days to clear. We kindly ask you to keep these processing times in mind before contacting us regarding your payment.
We do not provide payment confirmation notifications; however, once your order has been dispatched, you will receive an email with shipment confirmation and tracking details.
To ensure your pets enjoy the full benefits of Petsnest products, we recommend following the care instructions provided with each item. Clean and maintain beds, blankets, toys, and grooming tools according to guidelines to preserve quality, safety, and longevity.
Regular inspection for wear and proper storage will help keep products in optimal condition. Petsnest is committed to providing durable, premium supplies, and proper care ensures every product continues to deliver comfort, performance, and enjoyment for your beloved companions.
At Petsnest, we are committed to providing premium pet supplies that prioritize safety, comfort, and durability. Every product is crafted with high-quality materials, designed to enhance pets’ well-being while delivering style and practicality.
We strive for excellence in every detail, ensuring our customers and their pets enjoy trusted, luxurious, and reliable products that elevate everyday care.
You have 30 days to request a refund or exchange. After 30 days, we can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused, in its original condition, and include the original packaging.
To learn more about refunds and returns, please refer to our Shipping and Returns Policy.
After you place your order with Petsnest, we’ll email you the payment options and instructions. Once your payment is confirmed, we’ll ship your order.
We process and ship orders within 24 to 48 hours after payment is confirmed. You’ll get a tracking number and a link to check your order’s status.
Once your package is on its way, you can track it through our courier partners like DHL, FedEx, the Post Office, and ParcelForce.
Sometimes international mail delays can impact your order. Unfortunately, we don’t have control over foreign courier services or customs. If your item doesn’t arrive, we’ll send a replacement. Please make sure you select our Shipping Protection service.
To learn more about shipping and shipping protection, check out our Shipping and Returns Policy.
